Sandula
Delete your Sandula account
Last updated: 14 July 2026
This page explains how to delete your account and your data from Sandula, Sandula Courier and Sandula Merchant — the apps operated by Enginerit Consultoria Tecnologica S.L.
How to request deletion
- Send an e-mail to privacy@sandula.com with the subject “Delete my Sandula account”.
- In the e-mail, include the phone number or e-mail address you use to sign in to Sandula, so we can find your account.
- We will reply to confirm it is really you. We may ask you to confirm from the phone number on the account.
- Once confirmed, we delete your account within 30 days and send you a confirmation.
You do not need the app installed to ask for deletion. The request is free.
What is deleted
| Data | What happens |
|---|---|
| Your name, phone number and e-mail address | Deleted |
| Your delivery addresses, map pins, landmarks and notes for the rider | Deleted |
| Your chat messages and any photos you sent | Deleted |
| Your saved location data | Deleted |
| Your account and sign-in credentials | Deleted |
What is kept, and for how long
| Data | Why | Retention |
|---|---|---|
| Order and payment records (amount, date, restaurant), with your personal details removed | We are legally required to keep financial and tax records | 10 years, then deleted |
| Anonymous, aggregated statistics that cannot identify you | To run the service | Indefinitely |
Nothing we keep can be traced back to you: your name, phone number, e-mail and addresses are removed from those records.
Questions
Write to privacy@sandula.com. See also our Privacy Policy.