Privacy Policy

Last updated: 24 October 2026

Sandula is a food delivery service operating in The Gambia. This policy explains what we collect, why, and what you can ask us to do about it. It covers our website (sandula.com) and our apps: Sandula (customer), Sandula Courier (rider) and Sandula Merchant (restaurant).

Who we are

Sandula is operated by Enginerit Consultoria Tecnologica S.L. You can reach us at privacy@sandula.com.

What we collect

Your phone number — it identifies your account and lets the rider reach you about your order.
Your name (optional) — so the restaurant and rider know who the order is for.
Your delivery address — the map pin, the landmarks you add (a junction, a mosque, a big tree) and any notes for the rider. Most places in The Gambia have no street address, so this is how a rider actually finds you.
Your location — only if you allow it, and only for what the app needs it for.
- Customers (Sandula app): while you have the app open, to place the map pin on your delivery address and show nearby restaurants. We do not collect your location when the app is closed or in the background.
- Riders (Sandula Courier app): while you are online and carrying out a delivery, the app collects your location in the background — that is, it keeps updating even when your screen is off or you are using another app. This is what lets the customer follow their order on the map and lets us route deliveries. It starts when you go online and stops when you go offline or finish the delivery. You can revoke the permission at any time in your device settings, but you will not be able to receive delivery jobs without it.
Your orders — what you ordered, from where, when, and what you paid.
Messages you send to the rider in the app, and any photo you attach.
Basic device information — needed to send you the notifications you ask for and to keep the service running.

What we do with it

To take, prepare and deliver your order.
To let you and the rider talk through the app, so neither of you has to hand over a personal phone number.
To tell you what is happening with your order.
To handle problems, refunds and disputes.
To keep Sandula safe and prevent fraud.

We do not sell your data. We do not use it for advertising.

Who sees your data

The restaurant sees your order and your first name.
The rider sees your delivery address and your landmarks, only while your order is active.
Nobody outside Sandula, the restaurant and the rider sees your data, unless the law requires it.

Website statistics

On sandula.com and order.sandula.com we use Google Analytics to count visits and see which pages people use, so we can improve the site. It records things like the pages you open, your approximate city and your type of device. It does not receive your name, phone number, address or what you order. If you visit from the European Union or the United Kingdom, Google Analytics runs without cookies. You can block it with any content blocker or with Google's opt-out add-on, and the site keeps working.

How long we keep it

We keep your order history while your account is open, so you can see what you ordered and so we can resolve disputes. If you delete your account, we delete your personal data, except what we are legally required to keep (for example, financial records).

Your rights

You can ask us to show you your data, correct it, or delete it. Write to privacy@sandula.com and we will respond.

Children

Sandula is not for children under 13.

Changes

If we change this policy we will update the date at the top and, if the change is significant, tell you in the app.